Expert technical support

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SOLAR SYSTEM SERVICING

 

Servicing your solar system is not only required by some distributors and retailers, it’s the best way to ensure that your system is running to its peak capacity, and more importantly, is safe for you and your family.

Eco Linked specialise in PV solar servicing, maintenance and repairs. Our professional and qualified technicians are committed to ensuring your system is serviced to the highest standard and functions at its peak capability.

SITE INSPECTION

  • Panels checked for cleanliness and debris around and under the panels.

  • Identify possible shading issues (eg. New growth on trees)

  • Warning labels fixed in place and legible

PV MODULES

  • Ensure there is no accumulation of dust or fungus on array

  • Inspect PV modules for defects or signs of deterioration including fractures, browning, moisture penetration and frame corrosion.

  • Inspection of DC isolator enclosure and junction boxes to ensure they are free from water ingress.

  • Inspect PV array mounting and fixtures are tight and secure.

  • Check PV array frame is earthed.

WIRING

  • Verify mechanical integrity of conduits

  • Verify integrity of insulation on cables not enclosed with conduit

  • Inspect tightness of connections, integrity of lid seals, cable entrance, glands and conduit sealing and clamping devices

SWITCHES

  • Correct operation of all AC and DC isolators.

  • Check DC isolators and circuit breakers for correct polarity.

  • Check functionality of all fuses and fuse holders.

  • Measure and ensure open circuit voltages and short circuit currents are within correct range.

  • Verify operation of solar array isolation device and earth fault protection system.

  • Verify integrity of surge arresters

INVERTER

  • Check inverter for debris build up or signs of overheating

  • Conduct anti-islanding test (disconnect less than 2 seconds and reconnect after 60 seconds)

ADDITIONAL SAFETY

  • Identify any recalled components of your solar system with a free non obligation quote

  • Identify any damaged or worn components that may lead to fire or electrical hazards with a free non obligation quote

DETAILED SERVICE REPORT

  • Within 7 business days of your completed service, Solar Service Group will provide a detailed report confirming work completed

  • Recommendation and any safety issues requiring urgent attention

  • Complimentary and non-obligation quotes for any hazard or safety improvements/requirements

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REPAIRS, INSURANCE CLAIMS & WARRANTY

 

Eco Linked services and repairs all major components that make up your PV Solar System. Regardless of brand, or where you originally purchased your Solar System from, our qualified and accredited installation teams can get your system repaired and up to Australian Standard with our system health checks, panel replacements and solar maintenance packages.

Should you have any warranty issues or enquiries, Eco Linked is here to help.

REPAIRS AND INSURANCE CLAIMS

Eco Linked services and repairs all major components that make up your PV Solar System. Regardless of brand, or where you originally purchased your Solar System from, our qualified and accredited installation teams can get your system repaired and up to Australian Standard with our:

  • System Health Checks

  • Panel Replacements

  • Solar Maintenance Packages

With our strong industry partnerships with all major brands and fully trained and accredited installation teams, you can trust Eco Linked to return your system to peak performance and offer you that ongoing system support you may not currently be receiving.

For major system faults or panel damage you may be covered by your current home and contents insurance policy for repair or replacement. Our Customer Care team will be able to guide you through this detailed process and arrange a required site report and quote for your insurance claim.

For further information or a comprehensive quote please call Eco Linked on 1300 123 326 or Contact Us and we will come back to you within 24 hours.

SYSTEM WARRANTIES

Most Solar Systems sold within Australia are issued with a comprehensive warranty on products and installation, however it is common for these warranties to be void should your system not be serviced or maintained.

It is therefore very important that you understand your warranty requirements. Please refer to your initial documentation from your installation company. Should your installation company no longer be in operation we can guide you in the right direction.

Full warranty documentation and contact details for most inverters and panels are available on our website. For more specific information about your system and warranty support please contact your product supplier or our Customer Care team on 1300 123 326

FAULTY INVERTERREPLACEMENT

Since the inception of PV Solar Systems in Australia many inverter makes and models have been introduced into the market with varied qualities, warranties and production results.

Due to the significant reduction in Solar installation companies trading, many Australian Solar homeowners have found themselves without support and have been left with faulty equipment.

Eco Linked partner with many trusted Solar brands offering the best quality equipment at an affordable price.  In the event that you have a faulty inverter that requires replacement, we are here to help.

Our expert team can advise you with:

  • An obligation free quote

  • Sourcing new or refurbished stock (where available)

  • Ensuring your replacement stock will not jeopardise your current FIT (feed in tariff)

  • Delivery and installation

  • Removal of faulty inverter if required

  • Full warranty and support

We will tailor a replacement inverter package specifically for you.

For expert advice or a comprehensive quote call Solar Service Group on 1300 123 326 or Contact Us and we will come back to you within 24 hours.